Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Tuesday, July 12, 2016

A BATTERY SNAFU!

I order four new 8A4D MK batteries and waited a week as they made their way up from Sanford Florida. They were additionally delayed by the fourth of July holiday weekend. I received a call from the shipping company that unless I had a fork lift I would have to come and pick up the batteries at their warehouse. OK no big deal and I could then drive right down to the boatyard and begin to install them.
  I drove the half hour to the warehouse and two employees bought the batteries out on a pallet with a fork lift. The four batteries were loosely wrapped in plastic but, they still  had cardboard boxes covering them.

The cardboard was a little beat up and I did check one of the batteries to make sure they had the right terminals. In my rush to get them loaded into the car I did not check the other batteries. I signed the delivery form and off I went to the boatyard with five hundred pounds of battery in the back. When I got there I started to unload the batteries it was then I saw this:


Two of the batteries had bent terminals! One had a misshaped case too.While they tested fine I was not about to take any chances with them especially on a boat. I really should have inspected each of the batteries more closely when I picked them up.  Obviously the shipping company had mishandled the shipment and caused the damage. I contacted ALT-ESTORE customer service from whom I had ordered the batteries who then worked with MK BATTERY and they arranged for two new batteries to be shipped to me. Capt Mike gives a tip of the hat to both companies for their excellent customer service.  One thing for sure is  next time I need new batteries for BIANKA's electric propulsion system I'll be checking the batteries before I sign off on the delivery.

Sunday, May 12, 2013

A CAPT. MIKE TIP OF THE HAT: Swann Communications & their Freestyle HD Camera


I've got several video cameras that I use on board BIANKA. From GoPro, Canon Powershot to the one built into my Blackberry phone. They all come in useful for various purposes.  But, one I've been using a lot has been the  Swann Freestyle 1080p HD Waterproof Sports Video Camera. It  is small like the GoPro but, comes with a lot of accessories that that GoPro charges extra for. Things like a remote start and LCD screen are included with the base unit. I also like that it has separate buttons to either shoot video or stills. Unlike the GoPro which requires pushing several buttons to change how you want to shoot. On a recent trip to the Spanish Virgins my Swann stopped working. It seems one of the battery connectors broke. Not sure when it happened but, it was not something I could fix. Since the Swann warranty was for a year I contacted them  for a repair. After getting receiving the shipping information I sent it off. Then the other day I got the package back from Swann USA. It was not the camera I sent to be repaired my camera  but, they had sent a brand new camera with all the accessories. All I can say is WOW that's great customer service. So that's why Swann and their  Swann Freestyle Sports Video Camera get a tip of the hat from Capt. Mike.

Here's some of the video I've taken with the camera. The first is from a recent trip to Vieques:



and here is a timelapse of Dawn arriving on Hook Mountain as BIANKA sat at anchor: